Anonymised Delivery Examples

Case Studies

Examples of operational delivery across NHS trusts and healthcare organisations. Client details are anonymised to maintain confidentiality.

RTT ValidationNHS Acute Trust · London
RTT Validation and Pathway Correction

Elective Recovery RTT Validation Programme

Operational Challenge

Large-scale RTT validation backlog requiring experienced workforce to support elective recovery compliance and pathway accuracy across multiple surgical and medical specialties.

Workforce Solution

T21 Services deployed a team of experienced RTT validators with team lead oversight, working across orthopaedics, general surgery, ophthalmology and ENT specialties to validate patient pathways and correct pathway data.

Delivery Structure

Team lead coordination with daily validation targets, QA sampling and weekly progress reporting to programme leads.

Outcome Summary

✓Validated thousands of patient pathways across four specialties
✓Improved pathway data accuracy and RTT compliance
✓Supported elective recovery programme timelines
✓Provided structured reporting and governance documentation
Patient AccessNHS Foundation Trust · North West
Patient Access Workforce Deployment

Patient Access Administration Support

Operational Challenge

Increased demand for patient access administration capacity across outpatient services, with pressure on appointment booking, referral processing and clinic administration timelines.

Workforce Solution

T21 Services provided experienced patient access officers supporting appointment booking, referral management and patient pathway administration across outpatient departments with team lead oversight.

Delivery Structure

Programme oversight with team lead, daily operational coordination and structured handover processes.

Outcome Summary

✓Maintained appointment booking capacity during peak demand
✓Supported referral processing within operational timelines
✓Reduced administrative backlog across outpatient services
✓Provided operational continuity and structured delivery
Elective RecoveryNHS Trust · Midlands
Elective Recovery Operational Support

Waiting List Management Programme

Operational Challenge

Waiting list management programme requiring experienced workforce to review patient tracking lists, update pathway statuses and support data quality across surgical specialties.

Workforce Solution

T21 Services deployed experienced pathway coordinators and data quality analysts to review PTLs, update pathway information and support waiting list accuracy with structured QA oversight.

Delivery Structure

Team lead allocated with daily PTL review targets, QA sampling on pathway updates and weekly reporting to trust programme leads.

Outcome Summary

✓Reviewed and updated patient tracking lists across specialties
✓Improved waiting list data accuracy and pathway visibility
✓Supported pathway status reconciliation and escalation
✓Delivered structured reporting to programme governance
Data QualityNHS Acute Trust · South East
Clinical Coding and Data Quality Support

Healthcare Data Quality Improvement

Operational Challenge

Healthcare data quality improvement programme requiring experienced workforce to cleanse patient administration system data and improve information accuracy across multiple service areas.

Workforce Solution

T21 Services provided experienced data quality analysts and clinical coders supporting PAS data cleansing, duplicate record identification and pathway data correction across departments.

Delivery Structure

Programme oversight with data quality lead, structured cleansing methodology and regular accuracy reporting.

Outcome Summary

✓Improved PAS data quality across targeted service areas
✓Identified and resolved duplicate patient records
✓Corrected pathway data inaccuracies supporting RTT compliance
✓Supported ongoing data quality monitoring and reporting

Discuss Your Operational Requirements

Contact T21 Services to discuss how our experienced operational workforce can support your organisation.

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