Privacy Policy

1. Introduction

T21 Services UK ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

Personal Information

We collect information that you provide directly to us, including:

• Name, email address, and phone number
• Date of birth and address
• Educational and employment history
• Course enrollment and payment information
• CV and application materials
• Emergency contact information

Automatically Collected Information

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on site
• Referring website addresses
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Process course enrollments and provide training services
• Communicate with you about courses, services, and updates
• Process job applications and recruitment services
• Improve our website and services
• Comply with legal obligations and TQUK requirements
• Send marketing communications (with your consent)
• Analyze usage patterns and optimize user experience

4. Legal Basis for Processing (GDPR)

Under GDPR, we process your personal data based on:

• Contract: To fulfill our obligations in providing training and services
• Consent: When you agree to receive marketing communications
• Legitimate Interest: To improve our services and prevent fraud
• Legal Obligation: To comply with TQUK and regulatory requirements

5. Information Sharing and Disclosure

We may share your information with:

• TQUK: For qualification verification and certification
• Employers: With your consent, for recruitment services
• Service Providers: Payment processors, email services, hosting providers
• Legal Authorities: When required by law or to protect our rights

We do not sell your personal information to third parties.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including encryption, secure servers, and access controls. However, no method of transmission over the internet is 100% secure.

7. Your Rights Under GDPR

You have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data ("right to be forgotten")
• Restriction: Limit how we use your data
• Portability: Receive your data in a structured format
• Object: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent for marketing communications

To exercise these rights, contact us at admin@t21services.co.uk

8. Data Retention

We retain your personal information for as long as necessary to provide services, comply with legal obligations, and resolve disputes. Course records are retained for 7 years in accordance with TQUK requirements.

9. Cookies

We use cookies and similar technologies to enhance your experience. You can control cookies through your browser settings. See our Cookie Policy for more details.

10. Children's Privacy

Our services are not directed to individuals under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries outside the UK/EU. We ensure appropriate safeguards are in place to protect your data in accordance with GDPR.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website and updating the "Last Updated" date.

13. Contact Us