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Healthcare Operational Services

Experienced workforce and operational support across four core healthcare service areas, supporting NHS trusts and healthcare organisations.

Elective Recovery and RTT Services

Experienced workforce supporting elective recovery programmes through RTT validation, waiting list management and patient pathway operations across NHS trusts.

✓RTT validation and pathway correction
✓Waiting list and PTL management
✓Patient tracking list reviews
✓Pathway escalation and reconciliation
✓Elective recovery operational support
✓Multi-specialty coverage
500,000+ Pathways Validated

Patient Access and Pathway Management

Experienced patient access workforce supporting the full patient pathway lifecycle from referral management through to pathway closure and discharge.

✓Patient access officers
✓Pathway coordinators
✓Appointment booking teams
✓Referral management support
✓Medical secretary and clinic administration
✓Outpatient administration
40+ NHS Trusts Supported

Clinical Coding and Data Quality

Experienced clinical coding workforce supporting healthcare data quality improvement, patient administration system data cleansing and pathway data accuracy.

✓Clinical coding workforce
✓Healthcare data quality improvement
✓PAS data cleansing
✓Pathway data reviews
✓Duplicate record management
✓Healthcare information accuracy
20+ Specialties Covered

Workforce Development and Training

Professional workforce development programmes supporting healthcare operational services including RTT pathway training, patient access training and clinical coding training.

✓RTT pathway training programmes
✓Patient access and administration training
✓Clinical coding training
✓Hospital administration training
✓TQUK-approved programme delivery
✓Programmes for healthcare organisations
500+ Professionals Developed

Operational Delivery Approach

1

Requirements Review

Understanding your operational requirements, system environments and programme objectives.

2

Workforce Deployment

Deploying experienced workforce with team lead oversight and structured delivery coordination.

3

Quality Delivery

Ongoing quality assurance, performance monitoring and reporting throughout the engagement.

Discuss Your Requirements

Contact T21 Services to discuss how our experienced healthcare operational workforce can support your organisation.

Contact UsOperational Delivery