← Back to All Courses
TQUK Qualification
Certificate in Customer Service
Course Code: 603/3896/7
Professional customer service skills and best practices. Learn to deliver exceptional customer experiences in any industry.
10 weeks
Online / Blended
£600
What You'll Learn
✓Customer service principles and standards
✓Effective communication techniques
✓Handling complaints and difficult situations
✓Building positive customer relationships
✓Problem-solving and decision-making
✓Professional standards and ethics
Course Modules
1
Customer Service Fundamentals
2
Communication Skills
3
Complaint Handling
4
Relationship Building
5
Assessment & Portfolio
Career Outcomes
Upon completion, you'll be qualified for these roles:
🎯Customer Service Advisor
🎯Call Center Agent
🎯Retail Supervisor
🎯Reception Manager
Course Details
Prerequisites
No prior experience required
Certification
TQUK Certificate in Customer Service Level 2
Instructor
Customer Service Professionals
15+ years experience in customer service management and training.
Ready to Get Started?
Join hundreds of professionals who have transformed their careers