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Professional Training
Customer Service Excellence
Professional customer service and relationship management. Deliver exceptional customer experiences.
6 weeks
Online
£799
What You'll Learn
✓Customer service excellence principles
✓Customer relationship management
✓Handling difficult customers
✓Service recovery
✓Customer loyalty building
✓Service quality measurement
Course Modules
1
Service Excellence Basics
2
Customer Relationships
3
Difficult Situations
4
Service Recovery
5
Quality & Loyalty
Career Outcomes
Upon completion, you'll be qualified for these roles:
🎯Customer Service Manager
🎯Client Relations Manager
🎯Customer Success Manager
🎯Service Manager
Course Details
Prerequisites
Customer-facing experience helpful
Certification
T21 Services Professional Certificate in Customer Service Excellence
Instructor
Customer Service Professionals
Award-winning customer service leaders from hospitality and retail.
Ready to Get Started?
Join hundreds of professionals who have transformed their careers